Return or exchange due to regret
The deadline for communicating the exchange or return is up to 5 days after receiving the product according to tracking.
For exchange or return, the label must be attached to the product without breaking the seal or damaging it.
The product must not present any changes to its original characteristics, nor any trace of use with any type of residue present.
When returning, shipping is at the expense of the buyer.
The store's deadline for evaluation and refund regarding returns is 5 business days after receipt of the returned product, according to tracking.
Failure to comply with exchange and return policies
Upon receipt of the product by the store, if any rule of the exchange and return policy is found to be non-compliance with, the product will be returned to the sender, providing the reason.
CANCELLATION
By the buyer
Cancellation of a purchase via the website must be requested within 48 hours after payment approval.
By Store
Even with stock available, purchases may be canceled without prior notice, as our products are subject to setbacks in preparation for shipping. In case of cancellation, the full refund is made directly to the payment method used, and the receipt is made available to the buyer.
SHIPPING
Posting deadline
The deadline for posting personalized products is up to 10 working days after the measurements are sent by the customer.
This deadline must be considered when simulating the final delivery dead
Return due to inconsistent address
In the event of a return due to an inconsistent address due to an error in the registration made by the buyer, the buyer must bear the cost of new shipping.
Delivery to incorrect address
Registration of delivery data is the buyer's responsibility, the store is not responsible for incorrect deliveries due to data registration errors.
